What you see
The ticket says, for example: “Your subscription’s run hours for this month are used up, so this didn’t start. Upgrade your plan to continue, or work starts again on 1 December.” On a trial: “Your trial’s run hours are used up, so this didn’t start. Upgrade to a plan to continue.” Tickets shows Run hours used up (or Trial run hours used up).Why
Your company’s run hours this month reached its limit. At the limit no new run starts: new tickets, replies, review comments and automatic continuations are refused. Runs already working finish. See Limits.Fix it
- Wait: on a paid plan, work starts again on the 1st of the next month.
- Upgrade: an owner opens Subscription, presses Upgrade and requests a plan. The CodeObsess team confirms by email and changes your plan.
- See the hours: Usage shows which runs used them.