Claude not connected

The run didn’t start because the Claude account isn’t connected.

What you see

The ticket says Claude account not connected: “You haven’t connected your Claude account yet, so this didn’t start.” It can also say Claude connection needs repair.

Why

Your company runs tickets on each person’s own Claude account, and the person who asked has none connected, or their connection stopped working.

Fix it

1. Open Settings › AI.
2. Press Connect your Claude account and sign in. See Connect your Claude account.
3. Ask CodeObsess again on the ticket: reply, or mention it again.

If the ticket says Claude connection needs repair, report a problem and we’ll repair it. Once it’s repaired, ask CodeObsess again.

If your company has an AI key, an owner or admin can set the AI mode to Own Claude first, company key for the rest. Then people without their own Claude run on the company key. See Which AI runs a ticket.