Troubleshooting

Find what went wrong and how to fix it.

When a run doesn’t start or something fails, the ticket and the ticket’s page in CodeObsess say why in one sentence, with the action that fixes it. Find that sentence below.

What you see	Page
Claude account not connected, or Claude connection needs repair	Claude not connected
Run hours used up, or Trial run hours used up	Run hours used up
A run waits and doesn’t start	Your run is waiting
The pull request couldn’t be published, and GitHub is not connected	GitHub app missing
CodeObsess can’t write to a repository	Repository access refused
Reconnect Jira, or CodeObsess ignores your Jira comments	Atlassian link expired
Bitbucket pages are missing or refused	Bitbucket isn’t switched on
Connect your Claude account doesn’t open or start	Claude sign-in unavailable
Something went wrong on a page	The website shows an error
The run failed while publishing its pull request	Publishing failed

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