> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codeobsess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Claude not connected

> The run didn't start because the Claude account isn't connected.

## What you see

The ticket says **Claude account not connected**: "You haven't connected your Claude account yet, so this didn't start." It can also say **Claude connection needs repair**.

## Why

Your company runs tickets on each person's own Claude account, and the person who asked has none connected, or their connection stopped working.

## Fix it

1. Open **Settings › AI**.
2. Press **Connect your Claude account** and sign in. See [Connect your Claude account](https://docs.codeobsess.com/ai/connect-claude.md).
3. Ask CodeObsess again on the ticket: reply, or mention it again.

If the ticket says **Claude connection needs repair**, [report a problem](https://docs.codeobsess.com/support/report-a-problem.md) and we'll repair it. Once it's repaired, ask CodeObsess again.

> [!TIP]
>
> If your company has an AI key, an owner or admin can set the AI mode to **Own Claude first, company key for the rest**. Then people without their own Claude run on the company key. See [Which AI runs a ticket](https://docs.codeobsess.com/ai/which-ai.md).


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