> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codeobsess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Which AI runs a ticket

> Your company's AI mode decides whether a ticket runs on the person's own Claude or the company key.

Each run uses one AI. Which one depends on your company's **AI mode** in **Settings › AI** and on the person who asked.

| AI mode | Who runs |
| - | - |
| **Each person's own Claude** | Only people who [connected their own Claude](https://docs.codeobsess.com/ai/connect-claude.md) can run tickets. |
| **Own Claude first, company key for the rest** | People with their own Claude use it; everyone else uses the company's default [key](https://docs.codeobsess.com/ai/company-keys.md). |
| **Company key for everyone** | Every run uses the company's default key. Offered once company keys are live for your company. |

Owners and admins change the mode. To choose **Company key for everyone**, add a key that passed its check first.

![Settings, AI: the AI mode, the Your Claude account section with Connect your Claude account, and the company AI keys](https://mintcdn.com/code-obsess/0ZvNNm_XHMri9byY/images/ai/settings-ai-light.png?fit=max\&auto=format\&n=0ZvNNm_XHMri9byY\&q=85\&s=0713b330ded40b0a3b70f2638d32bbe8)

## Whose AI, exactly

* A ticket runs on the AI of the person who asked.
* A teammate's reply on someone else's ticket runs on the teammate's own AI.
* Anyone in the company may stop a run.
* The **AI** column on **Tickets** shows **Own plan** or **Company key** for each ticket.

## When no AI is available

If the person who asked has no AI to run on, the run doesn't start. The ticket says why and what fixes it:

* **Claude account not connected**: they connect it on **Settings › AI**. See [Claude not connected](https://docs.codeobsess.com/troubleshooting/claude-not-connected.md).
* **No company AI key**: an owner or admin adds one on **Settings › AI**.

Your company's owners and admins also get an email, at most once a day per person.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.